Via E-mail
*This service is presently available only to current students, faculty and staff of USC.
E-mail response Time:
Whenever possible we will respond within 24 hours (Monday-Friday). Questions sent to us on a University holiday or over a weekend will not reach a librarian until the next regular business day.
E-mail and Chat Questions Answered:
This service is designed for E-mail and chat questions that only require a short answer, for example:
- To get information on library services and facilities
- To verify bibliographic citation information
- To request addresses/phone numbers/websites for companies, associations, or government agencies
- To seek assistance in accessing library databases
Questions for Which We can Provide Sources Only:
For other more complex questions, we will provide a source instead of a full answer, for example:
- To locate factual information, such as statistics or biographical information
- To ask for basic guidance concerning research on a specific topic
Excluded Questions:
Some questions may request services, which are excluded. For example:
- To fax or send materials
- To renew materials checked out from the library
- To do detailed research or provide bibliographies.